I wrote about 7 Mistakes I see agency owners make, too good to keep a secret:

  1. Afraid of rejection. Scared to ask for what they want, afraid to be told no. Hence trapping themselves in the same situation again and again.

  2. Solution mode too early. Didn’t listen to the client enough to understand the core problem, jumped into problem-solving mode way too early.

  3. Failed to identify champion. Not enough time was spent on building trust, did not identify an internal champion who would help to close the deal.

  4. No follow through. After the initial contact, nothing was done to keep the client in-the-loop and updated with your availability and offer.

  5. Unrealistic expectations. Never specified the expected outcome, over-promised in the scope. Did not set-up the engagement as an experiment instead of working deliverables.

  6. Broken system: Running an agency is as much about building repeatable systems as build a product company.

  7. Scaling too early: It’s tempting to hire all your friends when you land that second client. But pay attention to your margin.